Contact

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1. The controller of your personal data is Carrefour Polska sp. z o.o. with register office located in Warsaw, 72 Targowa Street, 03-734 Warsaw (“Controller”).
2. Contact with the Controller is possible via e-mail address: kontakt@carrefour.pl, telephone number at +48 801 200 000 or in writing at the address of controller’s registered office.
3. Controller appointed a Data Protection Officer, who you can contact via e-mail at iod@carrefour.pl or in writing on the address of the Controller's registered office - in all cases related to the processing of your personal data.
4. Your personal data will be processed:
a) for the purposes of customer service via Carrefour Helpline and e-mail address kontakt@carrefour.pl. Legal basis for the data processing is Controller’s legitimate interest based on necessity to receive and answer Clients’ inquiries and remarks (art. 6 section 1 subsection f of the GDPR);
b) to monitor the quality of service and verify the work of consultants working at the helpline/contact mail kontakt@carrefour.pl, as well as for analytical and statistical purposes - legal basis for the processing is the legitimate interest of the Controller (art. 6 section 1 subsection f of GDPR) consisting in taking care of the highest quality of customer service and consultants work as well as carrying out statistical analyses concerning telephone communication.
5. Your personal data is shared with the entities providing services for the Controller, related to the execution of the agreement, in particular such as handling helpline and contact e-mail, as well as IT systems and services providers, legal, tax and audit services providers, as well as the Carrefour Group entities.
6. Recordings of phone calls with Carrefour Helpline Carrefour as well as other processed data transferred during the service (also via mail at the e-mail address kontakt@carrefour.pl) will be stored by the duration of the agreement in the case of registration in the loyalty program, while in other cases - until the customers’ cases are handled. Period of processing can be every time extended by the period of termination of claims, if processing of personal data is necessary to determine and pursue the possible claims or defend against such claims by the controller.
7. You are entitled to the access to your data, request its rectification, removal, limitation of its processing and to file objection against processing of your personal data.
8. You are also entitled to submit complaint to the supervisory body dealing with the personal data protection in the Member State of your normal residence, place of work or place of occurrence of the alleged violation.
9. Providing personal data via recording a phone call (in the case of the helpline) and including data in the application (in contact e-mail) is voluntary but in case of communication via e-mail – necessary to obtain and answer your inquiry. Provision of personal data may be also necessary to answer notification received via Carrefour Helpline.
10. Your personal data may be transferred to the third country, i.e. USA under the Data Processing Agreement which includes Standard Contractual Clauses issued by the European Commission.
11. Your personal data will not be used for automated-decision making including profiling.
12. Detailed information concerning processing personal data by the Controller is available on its website in the Privacy Policy.

Connection fee according to operators' tariffs.

1. The controller of your personal data is Carrefour Polska LLC with registered office in Warsaw - 72 Targowa Street, 03-734 Warsaw (hereinafter: „Carrefour Polska” or „controller”).
2. You may contact the controller via: kontakt@carrefour.pl, by phone (phone numbers are indicated above) or by letter sent to controller’s register office address.
3. The controller appointed a data protection officer, who you may contact via e-mail: iod@carrefour.pl or by letter sent to controller’s register office address. You may contact the data protection officer in every case concerning personal data processing and rights connected with personal data processing.
4. Your personal data will be processed in following purposes:
a) to obtain your notification and to prepare and send an answer to you. The legal basis of personal data processing is our legitimate interest, i.e. art. 6 pt 1 let. f of the General Data Protection Regulation [GDPR].
b) to monitor a quality of Client service and for analytical and statistical purposes. The legal basis of personal data processing is our legitimate interest.
c) to defend claims. The legal basis of personal data processing is our legitimate interest to assess existence of potential claims and defense against claims raised against Carrefour Polska.
5. Your personal data may be shared with entities, which provide services for Carrefour Polska in the area of documents archiving and destruction, IT services, legal, tax, audit, courier, post services and entities from the Carrefour Group.
6. Your personal data will be processed until we reply to your notification. After that your data may be processed until the end of clams termination period – in the scope necessary to assess existence of potential claims and claims defense.
7. You have a right to request access to your data as well a a right to request to have your data deleted, amended and to restrict processing of your personal data, as well as right to object to further processing of your data as well as right to file a complaint to the data protection authority of your residence or where the alleged breach took place (in Poland: to the President of polish data protection authority – “Urząd Ochrony Danych Osobowych”).
8. The controller may transfer your personal data to the third country (outside EU), i.e. to the USA – based on decision which determined appropriate personal data security level, issued in accordance with art. 45 of the GDPR by the European Commission – to entities certified under the contract concluded between European Union and United States concerning personal data privacy („Data Privacy Framework”).
9. You provide your personal data to the controller voluntarily, however it is necessary to provide personal data when you want to receive answer to your notification by letter, e-mail or phone.
10. The controller will not make any automated decisions based on your personal data (including profiling).